Customer Success Graduate

Description

Customer Success Graduate As a member in our Customer Success Graduate in Customer Operations, you will be part of a fast-paced, customer centric environment providing efficient skills in core fundamental areas of customer care and experience, channel/partner management as well as customer data management through the form of case handling and management. While most of the responsibilities will be completed via phone and email, there will opportunities to attend meetings, events and other external activities from time to time. You will be responsible for providing administrative support to customers and partners based on queries raised with the Customer Success team. You will be a point of contact for inbound queries and assist with the management of our CRM systems and internal SharePoint systems. Other roles will include data assessment and validation as well as report keeping and collaboration. Ultimately, you will have the opportunity to work in a dynamic environment, learn new skills, and grow within the organization. If you are passionate about delivering exceptional customer service, have strong communication and problem-solving skills, and are looking for an exciting career opportunity, we encourage you to apply. You'll need:

• BCom
• Business Administration Diploma, Management & Marketing
• Able to work collaboratively within a team environment, whilst driving specific objectives individually;
• Energetic
• Structured with great attention to detail
• Customer centric, eager to please and friendly
• Goal and solutions orientated
• Passionate about Technology
• Passionate about learning and self-development
• Resilient
• Adaptable and flexible
• Well spoken
• Professional and presentable.

Why Mimecast? We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way. And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders. Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose. DEI Statement Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course. We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.